Frequently Asked Questions

Booking a pooja is simple and takes just a few minutes. First, browse our list of available poojas and select the one you need. Then, choose a verified poojari based on their experience, ratings, and availability. Select your preferred date and time, choose your samagri option (complete kit, information only, or none), enter your address details, and complete the payment. You'll receive a confirmation email with all the booking details, and our team will contact you to confirm the arrangements.

SanskarSetu offers a wide variety of poojas to cater to all your spiritual needs. This includes festival poojas (Diwali Lakshmi Pooja, Navratri, Ganesh Chaturthi), life event ceremonies (Wedding/Vivah, Griha Pravesh, Mundan, Namkaran), business-related poojas (Shop/Office Opening, Vastu Shanti), health and wellness rituals (Ayushya Homa, Mahamrityunjaya Jaap), and regular ceremonies (Satyanarayan Katha, Sundarkand Path). If you don't see a specific pooja listed, please contact us and we'll help arrange it for you.

Yes, absolutely! During the booking process, you can select your preferred date and time. We recommend booking at least 3-5 days in advance to ensure availability of your preferred poojari. For auspicious occasions, our poojaris can also advise you on the best muhurat (auspicious timing) for your ceremony. If you're unsure about the timing, you can book a free consultation to get personalized guidance.

We recommend booking at least 3-5 days in advance to ensure availability of your preferred poojari and samagri kit. For major ceremonies like weddings or Griha Pravesh, booking 1-2 weeks in advance is advisable, especially during peak seasons like Navratri or Diwali. However, we understand that sometimes you may need services on short notice, and we do our best to accommodate last-minute bookings based on availability.

Yes, you can cancel or reschedule your booking. Please contact us at least 24 hours before the scheduled time. For cancellations: If cancelled more than 48 hours before, you'll receive a full refund. If cancelled 24-48 hours before, a small processing fee may apply. For rescheduling: You can reschedule to any available date at no extra cost if done more than 24 hours before the original booking. Cancellation policies may vary slightly based on the type of pooja and whether samagri has been dispatched.

Your satisfaction is our priority. If you're not satisfied with the service for any reason, please contact our support team within 24 hours of the pooja completion. We'll review your concern and work to resolve it — this may include arranging a follow-up service or providing a partial refund. We take all feedback seriously and use it to maintain high standards on our platform.

All poojaris undergo a rigorous verification process before they can offer services on our platform. This includes: (1) Educational verification - we verify their Vedic education, training, and certifications. (2) Experience verification - minimum 5 years of experience performing poojas. (3) Identity verification - government ID and address proof. (4) Background check - comprehensive verification for safety. (5) Interview - personal interview to assess knowledge and professionalism. After onboarding, we continuously monitor customer ratings and feedback to maintain quality standards.

Yes! When booking, you can view profiles of available poojaris including their experience, specializations, languages spoken, ratings, and customer reviews. You can select the poojari who best matches your requirements. If you've had a good experience with a particular poojari, you can request them for future bookings as well.

Our poojaris typically have formal education in Vedic studies from recognized institutions, along with practical training under experienced gurus. Most have 5-15+ years of experience performing various poojas. They are well-versed in Sanskrit mantras, proper rituals, and traditions of different regions. Many also have specializations in specific types of poojas like Griha Pravesh, weddings, or specific deity worship.

Our poojaris collectively speak multiple languages including Hindi, English, Sanskrit, Tamil, Telugu, Kannada, Marathi, Gujarati, Bengali, and more. When viewing poojari profiles, you can see their language proficiency. If you need a poojari who speaks a specific language, you can filter accordingly during booking or contact us for assistance.

Yes! We welcome experienced poojaris to join our platform. To apply, you need: (1) Minimum 5 years of experience performing poojas. (2) Formal education/training in Vedic studies (preferred). (3) Valid government ID and address proof. (4) References from previous customers or institutions. To register, visit our poojari registration page or contact us. Our team will guide you through the verification and onboarding process.

Complete Samagri Kit: We provide all the items required for your pooja in a convenient kit delivered to your doorstep. This includes items like flowers, incense, diyas, specific puja items, and ingredients as needed for the ritual. This option is perfect if you want hassle-free preparation. Information Only (Free): We provide a detailed list of all items needed for the pooja. You can purchase these items from your local market or religious store. This option is free and ideal if you prefer to arrange items yourself or have local preferences for specific items.

Samagri kits are typically delivered 1-2 days before your scheduled pooja date to ensure freshness of perishable items like flowers. For urgent bookings, we do our best to expedite delivery. You'll receive tracking information once your kit is dispatched. If you have specific delivery timing requirements, please let us know during booking.

Samagri kits are customized for each type of pooja. A typical kit may include: fresh flowers, incense sticks, camphor, diyas (lamps), cotton wicks, sacred threads (mauli/kalava), betel leaves and nuts, coconut, turmeric and kumkum, rice (akshat), fruits, specific puja items for the deity, and detailed instructions. For special poojas, additional specific items are included. The exact contents are listed in the pooja description.

We provide samagri options (complete kit or information list) for most popular poojas. For some specialized or regional poojas, we may provide the information list only due to availability of specific items. If a complete kit is not available for your chosen pooja, you'll see this clearly mentioned, and you can always get the free information list to arrange items yourself.

If you receive your samagri kit with missing or damaged items, please contact our support team immediately with photos. We'll either arrange replacement items to be delivered before your pooja or provide a refund for the affected items. We recommend checking your kit upon delivery so we have time to resolve any issues before your ceremony.

We accept multiple payment methods for your convenience: UPI (Google Pay, PhonePe, Paytm, etc.), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Wallets. All payments are processed through secure, encrypted payment gateways. For samagri kits, Cash on Delivery (COD) is also available in select areas.

Pricing varies based on: (1) Type of pooja - complexity and duration of the ceremony. (2) Samagri option - complete kit, information only, or none. (3) Poojari experience - more experienced poojaris may charge higher fees. (4) Location - travel charges may apply for distant locations. All costs are clearly displayed before you confirm your booking — there are no hidden charges. The price includes the poojari's fee, and samagri cost (if selected).

No, we believe in transparent pricing. The price you see during booking includes all charges — poojari fee and samagri cost (if selected). The only additional charge might be for travel if your location is beyond the standard service area. Any such charges are clearly communicated before you confirm your booking.

Payment is typically required at the time of booking to confirm your slot. For some services, we may offer a partial payment option where you pay a booking amount upfront and the balance on the day of the pooja. Payment options are displayed during the booking process based on the type of pooja and your location.

Refund processing depends on the cancellation timeline: More than 48 hours before the pooja - full refund. 24-48 hours before - refund minus a small processing fee. Less than 24 hours - partial refund may apply. If samagri has been shipped, the samagri cost is non-refundable unless items are returned unused. Refunds are typically processed within 5-7 business days to your original payment method.

Yes, we provide digital receipts for all bookings. After successful payment, you'll receive a booking confirmation email that includes payment details. You can also download detailed invoices from your account dashboard. For corporate bookings or if you need GST invoices, please contact our support team.

Our free consultation service connects you with experienced poojaris who can provide spiritual guidance. Whether you're unsure which pooja is right for your situation, need advice on auspicious timings (muhurat), or have questions about rituals and traditions, our poojaris can help. The consultation is completely free with no obligation to book any service afterward.

Booking a free consultation is easy: (1) Click on "Book Free Consultation" on our website. (2) Fill in your details and briefly describe your query or situation. (3) Choose your preferred consultation time. (4) Our team will assign a suitable poojari based on your query. (5) The poojari will call you at the scheduled time. You can also request a specific topic or type of poojari (e.g., one who speaks your regional language).

You can ask about: Which pooja is suitable for your specific situation (health, prosperity, obstacles, etc.). Auspicious dates and muhurat for ceremonies. Meaning and significance of specific rituals. What preparations to make before a pooja. General spiritual guidance. The consultation is a no-pressure conversation to help you make informed decisions about your spiritual practices.

Free consultations typically last 10-15 minutes, which is usually sufficient to address your primary questions and receive guidance. If you need a longer, more detailed consultation, you can opt for our paid extended consultation services where you can have a more in-depth discussion with the poojari.

Yes, creating an account is required to book poojas. This helps us: Track your bookings and provide better service. Save your preferences for future bookings. Send you important updates about your ceremonies. Provide access to consultation history and receipts. Creating an account takes just a minute — you can sign up with your email or phone number.

You can reach our customer support team through multiple channels: Phone: Available 24/7 for urgent queries. Email: support@sanskarsetu.com - we respond within 24 hours. Chat: Live chat available on our website during business hours. Contact Form: Fill out the form on our Contact page. For booking-related urgent issues, we recommend calling for immediate assistance.

Our customer support is available: Phone Support: 24/7 for urgent booking-related queries. Email Support: Monitored 9 AM - 9 PM IST, responses within 24 hours. Live Chat: 9 AM - 9 PM IST. For non-urgent queries, email is the best option. For urgent matters close to your booking date, please call us directly.

You can update your account information by logging into your account and going to the Profile section. Here you can update your name, phone number, email address, saved addresses, and notification preferences. If you need to change your registered email or phone number, you may need to verify the new details for security purposes.

Yes, we take data security very seriously. Your personal information is encrypted and stored securely. We never share your details with third parties except as necessary to provide our services (e.g., sharing your address with the poojari for the booking). Our privacy policy details exactly how we use and protect your data. We comply with applicable data protection regulations.